Frequently Asked Questions
Everything you need to know about your journey to better sleep.
How long is the risk-free trial period?
We offer a 100-night trial period for our mattresses. This allows your body sufficient time to adjust to the new support levels in the comfort of your own home.
Does the mattress come with a warranty?
Yes, every Emma mattress comes with a 10-year limited warranty that covers dimensional stability and durability of the core materials.
How is the mattress delivered?
Our mattresses are rolled, vacuum-sealed, and delivered in a compact box. Once unpacked, they typically expand to their full shape within 2 to 5 hours.
Do I need to flip my Emma mattress?
No, Emma mattresses are designed with a specific top-to-bottom layering system for optimal pressure relief and do not require flipping.
What is your return policy?
If you decide the mattress isn't right for you within the trial period, we will arrange a free pickup and provide a full refund.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm to help you invest in your sleep.